Hexa Run - Block Puzzle

This Refund Policy applies to all purchases made within the Hexa Run - Block Puzzle game and application (the "Service") provided by Eldermist Interactive INC ("we", "us", or "our"). By making a purchase through our Service, you agree to the terms and conditions outlined in this Refund Policy. We reserve the right to modify this Refund Policy from time to time, and any changes will be effective immediately upon posting the updated policy on our Service. We encourage you to review this policy periodically.

We offer refunds in accordance with the following conditions:

• Refund requests must be submitted within 14 calendar days of the purchase date.
• Refunds may be granted if the purchase was made accidentally or in error (e.g., unintended in-app purchase by a minor without parental consent).
• Refunds may be considered for technical issues that prevent you from accessing or using the purchased content, provided you can demonstrate the issue and have attempted to resolve it with our support team first.
• Refunds will not be granted for purchases that have been used, redeemed, or consumed (e.g., virtual items that have been used in the game, premium features that have been accessed).
• Refunds will not be granted for change of mind or dissatisfaction with the purchased content, unless required by applicable law.

To request a refund, you must follow these steps:

1. Contact our customer support team via email at [email protected] or by phone at +1 601-215-5745.
2. Provide the following information in your request:
   • Your full name
   • Email address associated with the purchase
   • Transaction ID or receipt number
   • Date and time of purchase
   • Description of the purchase (e.g., item name, price)
   • Reason for the refund request
   • Any supporting documentation (e.g., screenshots, error messages)
3. Our support team will review your request within 5 business days and respond with a decision.
4. If your refund is approved, we will process the refund to the original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Purchases made through third-party platforms (e.g., Apple App Store, Google Play Store) are subject to the refund policies of those platforms. We recommend that you first follow the refund process outlined by the platform through which you made the purchase. If you encounter issues with the platform's refund process, you may contact our support team for assistance, but we cannot guarantee a refund in such cases.

We reserve the right to deny refund requests from users who have a history of excessive or abusive refund requests. This includes, but is not limited to, repeated requests for refunds on the same or similar purchases, or requests that appear to be fraudulent in nature. In such cases, we may also take additional action, including restricting or terminating access to our Service.

This Refund Policy is designed to comply with applicable consumer protection laws and regulations in the jurisdictions where we operate. If any provision of this policy is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect. We reserve the right to adjust our refund practices to comply with any changes in legal requirements.

By making a purchase through Hexa Run - Block Puzzle, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. If you do not agree with these terms, you should not make any purchases through our Service. Continued use of our Service and making of purchases after any revisions to this Refund Policy will constitute your acceptance of the modified terms.